COVID Updated Protocols - Sensei Lanai, A Four Seasons Resort

General Safety and Hygiene Initiatives

Extensive COVID-19 training for all Sensei employees, daily temperature checks and employee screening prior to shifts
Establishment of a new position, Hygiene Officer, to ensure compliance of health and safety guidelines
Stringent cleaning standards of all guestrooms and public areas
Employees will wear facemasks and adhere to social distancing protocols for all property interaction
Guests will complete a temperature check at the front/Sensei desk prior to all spa treatments
Expanded Four Seasons chat and app capabilities to enhance the guest experience and reduce need for employee interaction when not desired
Virtual staff interactions in lieu of in-person meetings when appropriate
As part of our investment in the latest in safety technologies, the resort will be implementing UV light cleaners, blacklight inspection protocols, UV cleansing technology and Hepa filtration for HVAC systems, nanoseptic coverings, ozone cleaning systems and electro static disinfectant sprayers
2-4 hour turnaround time between guest stays for rooms for housekeeping service and once daily housekeeping when possible
Arrival screening process to verify health status including temperature check
In accordance with Maui County health guidelines, all guests and staff will be required to wear a mask or face covering when in public indoor spaces on property and when receiving service in their guest room
Sanitizer stations throughout the resort and PPE arrival kit supplied to guests upon arrival
In-Room COVID-19 Nasal PCR testing is available by an independent medical service with results in 48 hours

Hotel Enhancements

Options for no-touch experience transportation to the resort and guest transportation during stay
Increased private options for island activities including: Lāna‘i Ocean Sports, Lāna‘i Archery and Shooting Range, Lāna‘i Ranch and Lāna‘i Adventure Center
Pre-arrival check-in via Four Seasons app for touchless check-in process
Exclusive Lanai Air lounge will be available as an amenity for Lanai Air arrivals
Existing iPad technology in guestrooms will be further enhanced to allow for more touchless services

Food & Beverage

Sensei by Nobu and the Garden Bar will be open and available with reduced occupancy for increased social distancing (including removal of bar stools at bar areas)
Menus will be made available digitally for touchless ordering service
Guests will have the option to preorder meals via the Four Seasons app or in-room iPad prior to dining reservation

Resort Amenities

The resort pool will be open and available daily (seating will incorporate social distancing measures between parties)

Spa & Salon:

Employees will go through extensive retraining on disinfection and safety protocols
PPE (including masks and gloves) will be ready and available for all staff, vendors, and guests
Private, 1,000-square-foot spa hales are available to book for secluded, self-guided spa experiences
Due to the close nature of aquatic body work and facial treatments, guests will need to provide proof of vaccination prior to service.
Extended time allotted between appointments for deep cleaning/laundering/sanitation
Massage treatments and salon services will have plexiglass shields (moisture guard) available for guests
Guests and practitioners will be required to wear face coverings during spa services
Guests are encouraged to shower before and after any spa treatment
All shared collateral and periodicals will be removed

Fitness & Wellness:

Soap, sanitizer and PPE to be accessible at stations throughout yoga and fitness areas
Additional options for private fitness and 1:1 sessions
Fitness Center will feature a modified floor plan designed to increase space between equipment
Group classes will reduce capacity to 8 or less participants
Classes schedule will be staggered to facilitate thorough disinfection
Ahead of classes, individual guest stations will be set-up with all necessary, sanitized equipment (props/towel/water bottle)